Continuous Improvement
Continuous improvement is the overall process of constantly adapting by getting and using information, and by evaluating changes to make sure they were effective. It requires:
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Good information from a variety of sources
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The ability to assemble cross-functional teams
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The freedom to discuss the issues and brainstorm (Don’t shoot the messenger!!!)
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A systematic way to measure progress
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A real passion to succeed
Click here to view case studies that will peak your interest!
Managers routinely receive feedback, but many ignore it, let alone use it. Getting information and not using it lowers trust, increases frustration, and costs money.
Continuous improvement requires dedication and a willingness to be guided by objective information sources. You still set our goals and choose where we want to go, but our collective job becomes easier because we implement change with less resistance. Continuous improvement makes working more fun, because we get into an experimenting and trying-new-things. Managers’ jobs are more exciting. People start working together towards common goals, with more information; offices become nicer places to work.
When the results of sustained, serious continuous improvement programs speak for themselves. As David Crosby stated in his book, ‘Quality is Free’. With a little effort and a lot of dedication, practicing continuous improvement becomes easier than saying it.
Use the Messenger
Contact Mercury Management to find out how to:
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Use Six Sigma tools to capture opportunities for improvement.
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Identify and gather the information you need
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Assemble cross-functional teams that produce desired results
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Storm and brainstorm in a constructive and productive way
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Measure the key performance indicators
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Develop and demonstrate a passion for improvement
M² Offerings:
Interviewing Employees
Lean Operations
Diagnostics
Continuous Improvement
Activity-based costing
Process Mapping
Waste Minimization & P2
> See Services section for more
